1. Nike - A Case Study

    August 2007 (The New Business Road Test)
    In Strategy, Markets, Customers, Innovation, Brand
    Case study on Nike. ...
  2. American beer drinkers see the Lite

    August 2007 (The New Business Road Test)
    In Markets, Customers
    Case Study on how Miller Lite pitched it's new, low calorie beer to the American beer market. ...
  3. Role of Market Research

    August 2007 (Stanford University)
    In Markets, Customers
    Video of Jeff Hawkins sharing his story of graffiti, a handwriting recognition software. ...
  4. David Kelley on the importance of observation in the product development process.

    August 2007 (Stanford University)
    In Customers, Innovation
    Video of David M Kelley talking about the observation phase. ...
  5. Jeff Hawkins on designing successful products

    August 2007 (Stanford University)
    In Strategy, Customers
    Video of Jeff Hawkins revealing his philosophy for designing a product that is successful in the marketplace. ...
  6. Jeff Hawkins on the role of market research

    August 2007 (Stanford University)
    In Customers, Innovation
    Video of Jeff Hawkins sharing his story of graffiti,elaborating on the role of market research and advising on how to listen to customers, follow your inituition and vision for the future. ...
  7. Guy Kawasaki on marketing and product design.

    August 2007 (Stanford University)
    In Customers, Marketing
    Video of Guy Kawasaki, talking about marketing and product design simplified. A simple chart illustrates his point on how to be a creator of a unique product or service and it's value to customers. ...
  8. John Thompson on why customers must drive your business model.

    August 2007 (Stanford University)
    In Operations, Business Model, Customers
    Video of John W Thompson talking about customers being the main driving force behind the business and business model, giving examples from Symantec. ...
  9. Market size

    August 2007 (The New Business Road Test)
    In Markets, Customers
    Definition of market size and how it is measured. ...
  10. Customer acquisition costs

    August 2007 (Library House)
    In Accounting, Customers
    Definition of customer acquisition costs. ...

Do you have suggestions for other resources you'd like to see here?