1. John Thompson on why customers must drive your business model.

    August 2007 (Stanford University)
    In Operations, Business Model, Customers
    Video of John W Thompson talking about customers being the main driving force behind the business and business model, giving examples from Symantec. ...
  2. Critical Success Factor

    August 2007 (Wikipedia)
    In Operations, Strategy, Leadership
    Definition of critical success factor (CSF). ...
  3. Outsourcing

    August 2007 (Wikipedia)
    In Operations, Production
    Definition of outsourcing. ...
  4. Demand Management

    August 2007 (Wikipedia)
    In Operations
    Definition of demand management. ...
  5. Supply Chain Management

    August 2007 (Wikipedia)
    In Operations, Production
    Definition of supply chain management. ...
  6. Understanding operations management

    January 2008 (Open University)
    In Operations, Management
    Study unit from the Open University’s OpenLearn website focussing on understanding operations management. ...
  7. As a small business, do I really need a Health and Safety policy?

    March 2008 (Creativebias)
    In Operations, Regulatory, Human Resources
    Health and safety information for small businesses. ...
  8. What are the main Health and Safety rules I have to consider for my premises?

    March 2008 (Creativebias)
    In Operations, Regulatory, Human Resources
    Article detailing the main health and safety rules. ...
  9. How many is enough toilets under Health and Safety regulations?

    March 2008 (Creativebias)
    In Operations, Regulatory, Human Resources
    Toilets under health and safety regulations. ...
  10. What is the difference between a hazard and a risk?

    March 2008 (Creativebias)
    In Operations, Risk
    Definition of the difference between a hazard and a risk. ...

Do you have suggestions for other resources you'd like to see here?